A special shout out to John Maeda who spends tons of energy and a huge amount of his time observing and thinking intelligently about the future of experience design. I missed the live broadcast on Youtube of his 2020 CX report , but the video is still there, so here's the link and enjoy. Lots of forward thinking about the future of design and the advent of computational experiences. https://www.youtube.com/watch?time_continue=2&v=Vd_ZBp3LUw4&feature=emb_logo